Guarantee and Return Policy

Putting Customers First

Silk Road Enterprises has always believed that providing customers with superior service is the key to building loyal relationships. Our customer-centered philosophy is embraced whole-heartedly and is evidenced by the policies we stand behind, including:

  • 100% Satisfaction Guarantee - If you're not satisfied with a product you purchase from us just e-mail us why and you can return it to us for a replacement or a full refund of the product price.
  • 7 Day a Week Customer Service Support - If you ever have a question about a product, wish to place an order, or check on the status of your order, you can e-mail us anytime at info@silkroadenterprisecn.com. We will be happy to help you.

Since our inception, we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.

 

Returns Policy
If we did not fulfill the order specifications or your merchandise was recieved defective, you may return it for a replacement or refund of your full merchandise cost*. It's part of our no-risk customer guarantee.

 

NOTE: We can not be held responsible for delivery delays from the China Post or the USPS. All shipping and handling charges are excluded from our guarantee. Always inspect your item on arrival. This guarantee is only valid if you advise us within 5 business days of arrival of your artwork at the original shipping address.